Winston Lawrence

Project Manager & Occasional developer

No Survey for you!

Some posts just write themselves. I had joined the Virgin Mobile Customer Pulse team because I am a satisfied customer that is using their MiFi device on a daily basis.  I also figured that there may be an opportunity to write at least one or two informational blog posts from being on the forum.

Well, I was half right, so farewell Customer Pulse!



Subject:     Ticket #5669-130075: Solution/Response Provided (Re: Win Top-Up for the Next VM Customer Pulse Survey)

Date:          March 11, 2011 1:53:02 PM EST



A Solution/Response has been provided


Thank you for contacting Support.

 As per your request, you have now been unsubscribed from our panel.

 We appreciate your contribution.


The Virgin Mobile Customer Pulse Team


Ticket Information:

Ticket #:


Date Created:

3/11/2011 11:56:07 AM

Summary / Sommaire:

Re: Win Top-Up for the Next VM Customer Pulse Survey

Details / Détails:


Original Email Information


You asked me if I wanted to be part of your customer survey group. You send me this survey and I click on the link to TAKE the survey barely ONE HOUR after I receive the email and the second page in says SORRY THE QUOTA GROUP THAT I AM IN IS FULL??? Are you NUTS? Im taking my time to answer YOUR questions FOR FREE and its DONT BOTHER!!!!

Tell you what - DONT send me anymore of these things you CLEARLY HAVE MUCH DEEPER CUSTOMER SERVICE AND RELATIONSHIP MANAGEMENT ISSUES than any questionnaire is going to resolve for you.


On Mar 11, 2011, at 9:39 AM, Virgin Mobile Customer Pulse wrote:



Welcome back! We have another survey for you. Please fill out this survey by Monday March. 14, 2011 to be entered to win one of 5 prizes of $20 in Top-Up. We appreciate you being part of the customer panel and welcome your feedback.

Please click on the link below to take the latest Virgin Mobile Customer Pulse survey.

Click here to start the survey.

Thank you, 
The Virgin Mobile Customer Pulse TeamVirgin Mobie l| 10 Independance Blvd | Warren, NJ | USA 07059


If you have general questions, please direct them to

Winston Lawrence

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